5th June 2020:
UPDATE: We will be seeing patients face-to-face for urgent and emergency treatments from 8th June. We will also be able to see those who were mid-treatment before the lockdown if appropriate during the current Alert Phase of Covid-19.
Please make sure to read the following information to ensure you are prepared for the changes and new systems in place at the clinic. It is very different to how it used to be and it is important you are familiar with these changes before you contact us.
Can I book an appointment?
We can see you if you have:
- progressing active decay
- lost a filling or crown
- periodontal disease (hand scaling only at present and no polish)
- ongoing orthodontic treatment
We can NOT currently see you for a general check-up or hygiene but keep checking this page for further updates.
How do I book an appointment?
Everyone who needs to have new treatment (not previously planned by us) will be required to have a telephone consultation first. Please book online to speak to the dentist.
Patients who are mid-treatment including; orthodontics, periodontics and pre-planned fillings can book these in by emailing: email@example.com
Before getting an appointment, we will contact you to complete:
- Covid Screen (for possible or existing Covid infection)
- Covid risk assessment (vulnerable patients)
- Reasons for the appointment
Before you attend for your appointment, you MUST log in to your patient portal to complete 3 items:
- Complete or update your Medical History Form within 24 hours of your appointment
- Pre-pay for your appointment (to avoid payment at reception)
- Read and sign your treatment plan
- Read and sign any consent forms
Please note there is a £10 PPE surcharge for non-aerosol generating procedures and a £35 surcharge for aerosol generating procedures included in the payment.
You will not be allowed to enter the building if these are not completed.
On arrival for your appointment:
- Please arrive on time to avoid overlapping of appointments
- Door will be closed. Only patients with appointments can enter
- Please wear a mask before entering the building. This can be a fabric mask or alternative face covering. You will not be allowed to enter the building without a face mask.
- Use the hand sanitiser at the front door after entering the premises
- Non-touch forehead temperature testing will be done at reception
- Avoid use of the toilet if possible
- Arrive on your own (if appropriate)
- Do not bring any coats or bags if possible (these will need to be left outside the surgery room and responsibility can not be taken for them)
- All magazines, toys, leaflets and other communal items will be removed
During the appointment:
- For aerosol procedures a new room will be used for each patient.
- Rooms will have a 60 minute fallow period and full disinfection before the next patient. Your treatment may therefore be in a different room due to the systems in place.
- The dentist and nurse may be wearing surgeons gown, apron, hat and shoe covers. They will also have a heavy duty respirator mask and a visor over their face when you enter. Apologies if you do not recognise them.
- You may be asked to use a mouthwash before your treatment.
- A rubber dam sheet to isolate the tooth may be used for some procedures
- High volume suction will be used for all aerosol procedures.
- Windows will be open where possible so please dress appropriately
After your appointment:
- Use the alcohol gel provided to disinfect your hands before leaving the clinic
- Further appointments will be made by email or telephone
- Please avoid stopping at reception. If there is an outstanding amount left to pay please have your mobile phone set up to pay by Contactless Apple Pay or Google Pay to avoid use of the card machine key pad.
Covid-19 Screen Questions that will be asked before your appointment:
- Have you tested positive for Covid-19 in the last 7 days?
- Are you waiting for a Covid-19 test or the results?
- Do you have a new continuous cough, high temperature or fever, loss of, or change in, sense of smell or taste?
- Do you live with someone who has either tested positive for Covid-19 or had symptoms of Covid-19 in the last 14 days?
- Have you been notified by NHS Test and Trace in the last 14 days that you are a contact of a person who has tested positive for Covid-19 and you do not live with that person?
We can only see you at the clinic if you have answered ‘No’ to all the above questions. If you have answered yes to any of the questions and need to be seen, please arrange a telephone consultation and we can arrange treatment for you.